I am a communications expert with over 10 years of experience in Customer Service, Communications, and media engagement. This is augmented with my 2 Degrees in B. A Criminology and a B.A in Communications with a major in Public Relations.
Every brand has a story to tell that will inspire, engage, inform, surprise, and impact the audience, and deliver a return on investment. And I lead the team that is the conduit between the guests and the properties.
I play the lead role in strategy formulation for the customer service department and oversee and determine key strategic direction and objectives of the customer service department. I drive necessary changes for the improvement of the operating and organizational efficiency of the customer service team.
Candice possesses outstanding leadership skills and portrays an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group’s actions. She is also an approachable and relatable individual, making it easy for her team to follow in her direction.